CLIENT LIAISON OFFICER – CAPE TOWN    

Job Purpose: 

The position of a Client Liaison Officer is required for the National Bargaining Council for the Private Security Sector in terms of its establishment Section 29(15)(a) of the Labour Relations Act as amended. 

The Client Liaison Officer will be responsible for dealing with and respond to all walk in, telephonic and email queries and complaints from clients/ stakeholders. The role will also perform the full spectrum of client services administrative functions for the Regional Office.

Minimum Qualifications and Experience:

• Minimum of an appropriate Grade 12 certificate.
• Post Matric Qualification in Customer Services, Office Administration, Labour Relations, (or relevant equivalent) will be advantageous.
• 2 – 3 years’ relevant working experience in an Administration/ Service/ Labour Relations Environment.
• 1 – 2 years’ experience working within a bargaining council environment will be advantageous. 
• Multilingual – able to communicate in more than two official South African languages highly advantageous. 

Duties & Responsibilities

• Attending to walk-ins at the Client Services Desk in the Regional Office.
• Resolving walk-in, telephonic and email queries or complaints by doing system checks on aspects related to the queries or by referring to the relevant party.
• Vetting all dispute resolution referrals and enforcement matters for jurisdiction with the NBCPSS. 
• Receiving dispute resolution referrals and capturing them for processing within stipulated time frames.
• Issuing applicants with case numbers for all disputes referred in the Region.
• Receiving enforcement complaint forms and capturing them on the system for processing within stipulated time frames. 
• Issuing complainants with case numbers for all complaints lodged in the Region.
• Assist walk in clients with Health Insurance and Provident Fund enquiries and liaise with the relevant external stakeholders.
• Filing of documents and filing system maintenance.
• Ensure that a duplicate case file is kept safe and available, when necessary, on all cases reported in the client service desk.
• Keep daily records of all queries logged. 
• Recording of all captured cases in the case registers.
• Prepare monthly reports on all cases and queries.
• Standing in at the Reception Desk for the Regional Office Administrator when required.

Knowledge & Expertise 

• Computer Literate – Proficiency in Microsoft Office Suite
• Excellent Customer Service and Professionalism
• Switchboard Operation/ Telephone Etiquette 

• Administrative & Coordinating expertise 
• Knowledge of Labour Legislation and or Collective Bargaining 
• Knowledge of Bargaining Council (Enforcement) processes
• Knowledge of CCMA Rules & CMS (Case Management System)

Competencies: 

• Good Communication Skills (Written & Verbal)
• Self-Motivated
• Assertiveness
• Customer Relations
• Planning and Organising

Remuneration Grade: Market related

Applications: 

To apply, follow one of the following two options. 

• Click Apply for this Position Below; OR;
• Email a fully completed and signed NBCPSS Job Application Form and a comprehensive CV to recruitment@nbcpss.org.za. On the subject line of the email kindly write ‘Application – Client Services Officer – Cape Town’.

 Should you not hear from us 60 days after the closing date, please consider your application unsuccessful.

At the NBCPSS we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. We are committed to transformation and embracing diversity.