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RFT-NBCPS02: LEVY ADMINISTRATION, COMPLAINTS MANAGEMENT AND REPORTING SYSTEM

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RFT REFERENCE NUMBER – NBCPS/002.

The NBCPSS is inviting responses to this Request for Tender (Bid number NBCPS/002) to appoint a suitably qualified and experienced service provider to deliver the Services.

The term of the contract shall commence from the date to be agreed by NBCPSS and the successful Bidder and shall endure indefinitely until termination by either party, subject to the terms and conditions as agreed in the service agreement to be concluded between the NBCPSS and the successful Bidder.

RFT OBJECTIVES

The NBCPSS is seeking responses to this RFT for the successful bidding company to provide IT administration services in terms of levy collection and allocation, maintenance of a complaints register, document management as well as reporting amongst other things.

To achieve this, the service provider will formulate a proposal to the NBCPSS indicating how the requirements of the NBCPSS may be addressed or surpassed by the solution proposed by the service provider, as well as the costing for various components of the proposal. Please see Part B of document for this.

In issuing this RFT, the NBCPSS seeks to identify a Bidder who is able to:

  • Provide the services required by the NBCPSS in the manner set out in the Specification;
  • Demonstrate a commitment and ability to working in collaboration with the NBCPSS over the term of the service agreement;
  • Continuously seek improvements in cost competitiveness, value, efficiency, productivity and service level quality in the provision of the services for the mutual benefit of the NBCPSS and the Bidder.

 

PROCUREMENT Address to NBCPSS Procurement
Telephone number 010 – 800 2321
General switchboard number 010 – 800 2321
Physical Address Block A, 1st Floor, Central Office Park, No. 400 Randjespark
E-mail Address procurement@nbcpss.org.za

*All communication related to this RFT is to be directed to the Procurement Office.

INTERESTED PARTIES ARE KINDLY INVITED TO THE BRIEFING SESSION OF SERVICE PROVIDERS AT OUR OFFICES ON 31 JANUARY 2023.

Below is the indicative timetable for this tender.

INDICATIVE TIMETABLE

ACTIVITY DATE
Advertisement of RFT 18 January 2023
Briefing Session – Service Providers 10 AM, 31 January 2023
End Period for Questions and Additional Requests for Information 17 February 2023
Submission Closing Time 11 AM, 24 February 2023
Appointment Date 28 March 2023
Implementation 03 April 2023 to 28 April 2023
Training and Handover 01 May 2023 to 11 May 2023
Commencement Date 12 May 2023

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Events

Dispute Resolution Rollout

Dispute Resolution Rollout

Please note that dispute resolution is currently only available in the following provinces:

  • Kwa-Zulu Natal
  • Limpopo
  • Mpumalanga
  • Northern Cape

Download the schedule for rollout of the rest of the country here